1. General Terms and Conditions

1.1 By making a purchase on ABStore, the customer acknowledges that they are aware of and agree to the terms set forth below.

2. Product Integrity and Handling

2.1. The customer is responsible for the integrity of the product after delivery. We are not liable for damage caused by misuse, drops, or modifications made after purchase.

2.2 We recommend that the customer check the condition of the product immediately upon receipt.

3. Warranty and Support

Case 1: The product stopped working after use

If the purchased product was used correctly and subsequently stopped working or was deactivated, a refund will not be possible. We emphasize the importance of carefully reading the terms and conditions before purchase.

Case 2: Product Received with Issues or Not Functional

If the product exhibits defects at the time of use, such as: Error logging in; Product without an active plan or benefits; Incorrect login information. The customer is entitled to a replacement product. If the exchange is not made within 30 days, ABStore agrees to issue a full refund, as provided for in Article 18 of the Consumer Protection Code (CDC). Deadlines and Additional Conditions Deadline for reporting issues: The customer must report any issue within 7 calendar days of receiving the product, in accordance with the right of withdrawal for online purchases (Article 49, CDC).

Warranty Exclusions: We are not liable for issues resulting from misuse, sharing of credentials, or any violation of the product’s terms of use.

Exchanges and Refunds: These are processed after review of the request, upon verification that the issue was caused by a product defect.

4. Refund Policy

4.1. Refunds will be issued only if the product is not received.

4.2. Product exchanges will be made only if a video recording is provided from the moment of purchase.

5. Proof of Access

5.1. The customer must document the initial access process to the product via video recording. This recording will be used to validate support requests and refunds, if necessary.

5.2. Failure to provide this documentation will prevent the review of refunds and support requests in the event of any disputes.